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PRIVACY POLICY

About CEEM

This website is owned and operated by CEEM. Throughout the site, the terms “we”, “us” and “our” refer to CEEM offers this website(each, a “Site” and collectively, the “Sites”) and the services we offer (the “Services”), including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. This agreement shall be governed by the laws of Hong Kong. Any dispute arising from or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the competent Hong Kong court.

Personal Data

In this Privacy Policy, "Personal Data" refers to any information, whether accurate or not, that pertains to an identifiable individual. This includes data that can be identified (a) directly from that information or (b) in conjunction with other information we possess or are likely to access, including updated records.

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Examples of such "Personal Data" that you may provide include your name, identification numbers (such as passport numbers), telephone numbers, mailing address, email address, network data, and any other information related to individuals that you have submitted through forms or other interactions with us.

Information Collected

We collect "Personal Data" in several ways, either directly from you, from publicly available sources, or through our website:

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  1. When you complete a registration form as a customer or submit any other forms related to our Products and Services.

  2. When you engage with our member relations team via phone calls, letters, in-person meetings, or emails.

  3. When you utilize certain services on our website or applications, including establishing an online account with us.

  4. When you request to be contacted, or wish to be added to an email or mailing list.

  5. When you participate in our promotions, initiatives, or respond to requests for additional Personal Data.

  6. When you interact with our marketing representatives or customer service team.

  7. When we receive referrals from business partners or third parties who have recommended you.

  8. When you provide your Personal Data for any other reason.
     

While you may browse our website anonymously, please be aware of additional features related to cookies, as detailed below:

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  1. To fully access this site, you must complete the registration process, during which we collect personal information such as your name and email address. Upon successful registration, you will be opted in to receive email communications from us.

  2. We also gather personal information when you utilize features such as making purchases or opting to receive text messages about upcoming events or promotions. This may include providing additional details like your phone number, billing and shipping addresses, and credit card information, as well as other preferences and demographic information.

  3. Additionally, we automatically collect certain data regarding your usage of the site, such as the frequency of visits to various areas, through the use of cookies, web beacons, and similar technologies. Most browsers can be configured to block cookies or notify you when a cookie is placed; however, cookies are essential for accessing certain features of the site.

  4. The site employs technology to enhance your browsing experience and to gather aggregate, non-personally identifiable information about its usage. Information on managing or deleting cookies can be found at www.AboutCookies.org. Please note that disabling cookies may prevent access to certain areas or functionalities of our site.

  5. We also collect specific device and browser information when you access the site, which includes your user agent, screen resolution, time zone, language settings, device model, fonts, plugins, and other characteristics of your browser. We automatically assign a device ID based on this information. If you log in from multiple devices, we utilize your device ID to track your activity across these devices, ensuring a seamless login experience and enhancing security.

How We Use Your Information

We will not share or disclose your information to any third party, except as outlined in this Privacy Policy. We utilize personally identifiable information to enhance your shopping experience and to help us identify and provide information, products, or services that may interest you. We collect, use, and disclose your "Personal Data" for the following purposes:

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  1. Responding to your inquiries and requests.

  2. Fulfilling your orders.

  3. Tracking email invitations you send.

  4. Managing administrative and business operations in accordance with our internal policies and procedures.

  5. Facilitating business transactions, including mergers, acquisitions, asset sales, or transfers related to insolvency or bankruptcy proceedings, as part of corporate reorganizations or changes in control.

  6. Matching any Personal Data we hold that pertains to you for the purposes stated herein.

  7. Resolving complaints and managing requests through your personalized shopping history.

  8. Preventing, detecting, and investigating crime, as well as analyzing and managing commercial risks.

  9. Issuing media announcements and responses.

  10. Monitoring or recording phone calls and customer interactions for quality assurance, employee training, performance evaluation, and identity verification.

  11. Organizing promotional events.

  12. Addressing legal matters, including obtaining legal advice and resolving disputes.

  13. Conducting investigations related to disputes, billing issues, or fraud.

  14. Providing postal mailing lists (comprising customer names and addresses, excluding email addresses) to other companies whose products we believe may be of interest to you. To determine these products, we may combine your information and order details with other relevant personally identifiable information, such as demographic data and past purchase history.

  15. Complying with applicable laws, regulations, and guidelines issued by legal or regulatory bodies, including responding to regulatory complaints and conducting audits, due diligence, and investigations.
     

Additionally, we may share personally identifiable or other information with our parent company, subsidiaries, divisions, and affiliates. We reserve the right to disclose information to comply with subpoenas, court orders, governmental requirements, or other legal obligations, or when necessary to protect our rights or the rights of others, prevent harm to individuals or property, or mitigate fraud and credit risks.
 

You will be notified if your personally identifiable information is to be shared with any third party for reasons not specified in this Privacy Policy, and you will have the opportunity to request that we refrain from sharing such information.
 

We aggregate non-personally identifiable information to enhance the Site and for business and administrative purposes. We may also share aggregated data, which contains no personally identifiable information, with third parties for various purposes.

How We Protect Your Information

We are dedicated to safeguarding the information you provide to us. We employ reasonable technical and management practices to ensure the confidentiality, security, and integrity of the data stored within our systems. While no computer system can be entirely secure, we believe that the measures we have implemented significantly reduce the risk of security issues to an acceptable level, given the nature of the data involved.

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The Site utilizes secure socket layer (SSL) technology to encrypt your credit card number and other personal information, ensuring secure transmission from your computer to our servers. Furthermore, access to your information is restricted to employees and third parties who require it to perform their specific duties.

Disclosure of Personal Data

We will take reasonable measures to protect your "Personal Data" from unauthorized disclosure. Subject to applicable laws, your "Personal Data" may be disclosed for the purposes outlined above to the following parties:
 

  1. Related corporations and their employees, in order to provide you with content, products, and services, address your inquiries regarding customer accounts, subscriptions, billing, or order arrangements, and to activate, deactivate, install, maintain, and operate our systems and services.

  2. Companies offering insurance and consultancy services.

  3. Agents, contractors, or third-party service providers that deliver operational services, including courier services, telecommunications, information technology, payment processing, printing, billing, payroll, technical support, training, market research, call center operations, security, or other related services.

  4. Vendors or third-party service providers associated with marketing promotions and services offered by us or our preferred partners.

  5. Any business partner, investor, assignee, or transferee (actual or prospective) to facilitate business asset transactions, which may include mergers, acquisitions, or asset sales.

  6. Our professional advisors, such as auditors and legal counsel.

  7. Relevant government regulators, statutory boards, authorities, or law enforcement agencies to comply with any applicable laws, rules, guidelines, and regulations imposed by governmental authorities.

  8. Any other party to whom you have authorized us to disclose your "Personal Data."

Quality of Personal Information

We will take reasonable steps to:

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  1. make sure that the personal information we collect, use or disclose is accurate, complete and up to date;

  2. protect your personal information from misuse, loss, unauthorized access, modification or disclosure both physically and through computer security methods; and

  3. destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.

Accessing and Updating Your Personal Information and Preferences

If you are a registered user, you can access and update your registration information and communication preferences by modifying the relevant details in the 'Account Details' section of our website.

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We will make commercially reasonable efforts to promptly implement your opt-out requests; however, you may continue to receive communications from us for up to ten business days while we process your request.

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Although we strive to accommodate requests to limit the use of your information, we reserve the right to delete all or part of customer information if we are unable to reasonably fulfill a requested restriction.

Privacy Policy Changes

If we decide to amend our Privacy Policy for the Site, we will post the updated Privacy Policy here, ensuring you are always informed about the information we collect, how we may use that information, and any potential disclosures to third parties. Your continued use of the Site indicates your acceptance of the Privacy Policy as it is presented.

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